Building the Optum app to manage health
Leading EHR integration from 0-1 release to foundational flagship app
Casey Waterman
Principal User Experience Designer who finds joy in simplifying and improving complex user experiences with data-driven insights and an extra dose of empathy
Based in Minneapolis, MN | Previously at Optum
MY JOURNEY
A passionate UX leader with 15+ years of experience across startups, enterprise, B2B and B2C with a recent focus on healthcare
I started my career in brand design, working in advertising, marketing, and small or startup teams. As I progressed, I traded my visual design expertise for product and engineering knowledge—helping product and development teams establish digital design systems while I learned how to support product, business, and engineering goals and sparked a new joy in finding the intersection of value for users. I’ve continued to hone my product design experience in a variety of industries, from digital car shopping to banks and financial services to the health and wellness space, collaborating with diverse teams to test, research, and build accessible, streamlined user experiences.
My last 7 years in healthcare have been distinctly different and have raised the stakes for me. Seeing every problem through the member lens has revitalized my passion for design and inspires me to push myself and the work I touch with the goal of impacting people and their everyday lives for the better.
Download my resume
Streamlining nurse-led health programs
Partnering with nurses to create a flexible, shareable component system
AB testing to improve the mental health experience
Rapidly enhancing a legacy portal to improve NPS and secure re-design funding
Browse recent projects in healthcare:
What kind of designer am I?
Curious learner
One of those most fun things is not knowing something. It’s an opportunity to listen, learn, and try something new. Whether I’m discovering how to tackle a problem through data, analytics, and testing to choose the right strategy or leveraging new tools that power innovation and improvement—I am here to learn.
Iterative thinker
It’s important to know what the ideal solution is for our users. Often, it’s equally important to have a plan to get there iteratively over time. I’m a long term thinker, who understands how to move fast when needed with whatever resources are available while having a goal for continuous growth over time to get to where you really want to go.
Comfortable collaborator
A good idea can come from anywhere and anyone. The trick is fostering the right environment for that idea to be heard. I believe in creating welcoming team dynamics that give space for collaboration to thrive, encourage discussion, synthesize ideas, coach other designers—listening above all and guiding differences to a solution that everyone can be proud of.
Versatile partner
Starting off my career on small teams taught me how to wear any hat gracefully, learning as I go with confidence. Because of this I’ve learned to see everything through a cross-functional lens. From helping product influence future strategy and sales, to crafting copy for busy writers, to helping engineers build scalable, efficient systems—If I see a gap, I step in to fill it.
Recommendations
What my managers over the years have said about me.
“Every peer who has given feedback on Casey highlights what a great collaborator she is. She’s excited to get her hands dirty, setting up collaborative Miro boards, scheduling meetings to explore solutions and brainstorm, bringing in stakeholders across the business, product and engineering teams. Casey is always willing to listen to everyone’s perspective and ideas, which creates a psychologically safe environment for anyone who works with her to share openly, fostering a healthy sense of creativity and collaboration.”
Kate Muelle
Dir UX Design
Casey is excellent at presenting her work, thoroughly explaining design decisions to stakeholders and gaining consensus amongst design, product, and engineering, even when those meetings may be stressful or contentious. Her ability to clearly discuss her point of view while still being open to new ideas has been extremely valuable not only for her specific projects, but also for her peers. She has set a great example for the rest of the team on how to present their work and take feedback without letting egos get in the way.
Kate Muelle
Dir UX Design
“When Casey talks, others listen. She works effectively with product, research, engineering, and business development, always being sure to level set and jump in with support when needed. She sees projects not just from her own design perspective, but from that of others, making her an empathetic and helpful partner. She is able to go with the flow, push forward or back when appropriate, and keeps partners talking so the work keeps moving. From helping develop roadmaps to aligning different stakeholders, Casey is an instrumental team member.”
Eve D’Onofrio
Dir UX Design
“Casey your unwavering support, mentorship, and compassion have been deeply valued by our team. Your continuous compassion for those around you and dedication have not gone unnoticed, and we extend our heartfelt gratitude for all that you have done and continue to do.
Ashley Pershern
Dir UX Design
“Casey, thank you for being a strong collaborator and advocating for those around you. You are always thinking of ways to better our digital experiences and ways to bring our peers together. You are extremely thoughtful, empathetic, and naturally lead by example. Our team is lucky to have you.”
Ashley Pershern
Dir UX Design
“Casey had tremendous impact on fostering and growing CX’s relationships and reputation with the business and product teams we support. Her resilience, positive attitude and inclusiveness has been significant in providing assistance and support to the CS team. Casey is instrumental to the team’s growth. She effortlessly stepped into a few design roles last year, without skipping a beat, she was able to shift and established herself quickly across new products and systems. The breadth of her talent is paired with an inner ability to figure out the most complex puzzles quickly. Casey is measured, conscientious, constructive, and supportive. She is well prepared, thoughtful, and produces well thought-out work. The team always seeks out her feedback and we all value her creative input.”
Fred LeBail
Senior Dir UX Design
Principal User Experience Designer who finds joy in simplifying and improving complex user experiences with data-driven insights and an extra dose of empathy
Based in Minneapolis, MN | Previously at Optum
Casey Waterman
Principal User Experience Designer who finds joy in simplifying and improving complex user experiences with data-driven insights and an extra dose of empathy
Based in Minneapolis, MN | Previously at Optum
MY JOURNEY
A passionate UX leader with 15+ years of experience across startups, enterprise, B2B and B2C with a recent focus on healthcare
I started my career in brand design, working in advertising, marketing, and small or startup teams. As I progressed, I traded my visual design expertise for product and engineering knowledge—helping product and development teams establish digital design systems while I learned how to support product, business, and engineering goals and sparked a new joy in finding the intersection of value for users. I’ve continued to hone my product design experience in a variety of industries, from digital car shopping to banks and financial services to the health and wellness space, collaborating with diverse teams to test, research, and build accessible, streamlined user experiences.
My last 7 years in healthcare have been distinctly different and have raised the stakes for me. Seeing every problem through the member lens has revitalized my passion for design and inspires me to push myself and the work I touch with the goal of impacting people and their everyday lives for the better.
Download my resume
Browse recent projects in healthcare:
Building the Optum app to manage health
Leading EHR integration from 0-1 release to foundational flagship app
Streamlining nurse-led health programs
Partnering with nurses to create a flexible, shareable component system
AB testing to improve the mental health experience
Rapidly enhancing a legacy portal to improve NPS and secure re-design funding
What kind of designer am I?
Curious learner
One of those most fun and exciting things is not knowing something. It’s an opportunity to listen, learn, and try something new. Whether I’m learning how to tackle a problem through data, analytics, and testing to influence the right strategy or learning new tools that power innovation and improvement, I am here to be curious.
Iterative thinker
It’s important to know what the ideal solution is for our users. Often, it’s equally important to have a plan to get there iteratively over time. I’m a long term thinker, who understands how to move fast when needed with whatever resources are available while having a goal for continuous growth over time to get to where you really want to go.
Comfortable collaborator
A good idea can come from anywhere and anyone. The trick is fostering the right environment for that idea to be heard. I believe in creating welcoming team dynamics that give space for collaboration to thrive, encourage discussion, synthesize ideas, coach other designers—listening above all and guiding differences to a solution that everyone can be proud of.
Versatile partner
Starting off my career on small teams taught me how to wear any hat gracefully, learning as I go with confidence. Because of this I’ve learned to see everything through a cross-functional lens. From helping product influence future strategy and sales, to crafting copy for busy writers, to helping engineers build scalable, efficient systems—If I see a gap, I step in to fill it.
Recommendations
What my managers over the years have said about me.
“Every peer who has given feedback on Casey highlights what a great collaborator she is. She’s excited to get her hands dirty, setting up collaborative Miro boards, scheduling meetings to explore solutions and brainstorm, bringing in stakeholders across the business, product and engineering teams. Casey is always willing to listen to everyone’s perspective and ideas, which creates a psychologically safe environment for anyone who works with her to share openly, fostering a healthy sense of creativity and collaboration.”
Kate Muelle
Dir UX Design
Casey is excellent at presenting her work, thoroughly explaining design decisions to stakeholders and gaining consensus amongst design, product, and engineering, even when those meetings may be stressful or contentious. Her ability to clearly discuss her point of view while still being open to new ideas has been extremely valuable not only for her specific projects, but also for her peers. She has set a great example for the rest of the team on how to present their work and take feedback without letting egos get in the way.
Kate Muelle
Dir UX Design
“When Casey talks, others listen. She works effectively with product, research, engineering, and business development, always being sure to level set and jump in with support when needed. She sees projects not just from her own design perspective, but from that of others, making her an empathetic and helpful partner. She is able to go with the flow, push forward or back when appropriate, and keeps partners talking so the work keeps moving. From helping develop roadmaps to aligning different stakeholders, Casey is an instrumental team member.”
Eve D’Onofrio
Dir UX Design
“Casey your unwavering support, mentorship, and compassion have been deeply valued by our team. Your continuous compassion for those around you and dedication have not gone unnoticed, and we extend our heartfelt gratitude for all that you have done and continue to do.
Ashley Pershern
Dir UX Design
“Casey, thank you for being a strong collaborator and advocating for those around you. You are always thinking of ways to better our digital experiences and ways to bring our peers together. You are extremely thoughtful, empathetic, and naturally lead by example. Our team is lucky to have you.”
Ashley Pershern
Dir UX Design
“Casey had tremendous impact on fostering and growing CX’s relationships and reputation with the business and product teams we support. Her resilience, positive attitude and inclusiveness has been significant in providing assistance and support to the CS team. Casey is instrumental to the team’s growth. She effortlessly stepped into a few design roles last year, without skipping a beat, she was able to shift and established herself quickly across new products and systems. The breadth of her talent is paired with an inner ability to figure out the most complex puzzles quickly. Casey is measured, conscientious, constructive, and supportive. She is well prepared, thoughtful, and produces well thought-out work. The team always seeks out her feedback and we all value her creative input.”
Fred LeBail
Senior Dir UX Design
Principal User Experience Designer who finds joy in simplifying and improving complex user experiences with data-driven insights and an extra dose of empathy
Based in Minneapolis, MN | Previously at Optum
Casey Waterman
Principal User Experience Designer who finds joy in simplifying and improving complex user experiences with data-driven insights and an extra dose of empathy
Based in Minneapolis, MN | Previously at Optum
MY JOURNEY
A passionate UX leader with 15+ years of experience across startups, enterprise, B2B and B2C with a recent focus on healthcare
I started my career in brand design, working in advertising, marketing, and small or startup teams. As I progressed, I traded my visual design expertise for product and engineering knowledge—helping product and development teams establish digital design systems while I learned how to support product, business, and engineering goals and sparked a new joy in finding the intersection of value for users. I’ve continued to hone my product design experience in a variety of industries, from digital car shopping to banks and financial services to the health and wellness space, collaborating with diverse teams to test, research, and build accessible, streamlined user experiences.
My last 7 years in healthcare have been distinctly different and have raised the stakes for me. Seeing every problem through the member lens has revitalized my passion for design and inspires me to push myself and the work I touch with the goal of impacting people and their everyday lives for the better.
Download my resume
Browse recent projects in healthcare:
Building the Optum app to manage health
Leading EHR integration from 0-1 release to foundational flagship app
Streamlining nurse-led health programs
Partnering with nurses to create a flexible, shareable component system
AB testing to improve the mental health experience
Rapidly enhancing a legacy portal to improve NPS and secure re-design funding
What kind of designer am I?
Curious learner
One of those most fun things is not knowing something. It’s an opportunity to listen, learn, and try something new. Whether I’m discovering how to tackle a problem through data, analytics, and testing to choose the right strategy or leveraging new tools that power innovation and improvement—I am here to learn.
Iterative thinker
It’s important to know what the ideal solution is for our users. Often, it’s equally important to have a plan to get there iteratively over time. I’m a long term thinker, who understands how to move fast when needed with whatever resources are available while having a goal for continuous growth over time to get to where you really want to go.
Comfortable collaborator
A good idea can come from anywhere and anyone. The trick is fostering the right environment for that idea to be heard. I believe in creating welcoming team dynamics that give space for collaboration to thrive, encourage discussion, synthesize ideas, coach other designers—listening above all and guiding differences to a solution that everyone can be proud of.
Versatile partner
Starting off my career on small teams taught me how to wear any hat gracefully, learning as I go with confidence. Because of this I’ve learned to see everything through a cross-functional lens. From helping product influence future strategy and sales, to crafting copy for busy writers, to helping engineers build scalable, efficient systems—If I see a gap, I step in to fill it.
Recommendations
What my managers over the years have said about me.
“Every peer who has given feedback on Casey highlights what a great collaborator she is. She’s excited to get her hands dirty, setting up collaborative Miro boards, scheduling meetings to explore solutions and brainstorm, bringing in stakeholders across the business, product and engineering teams. Casey is always willing to listen to everyone’s perspective and ideas, which creates a psychologically safe environment for anyone who works with her to share openly, fostering a healthy sense of creativity and collaboration.”
Kate Muelle
Dir UX Design
Casey is excellent at presenting her work, thoroughly explaining design decisions to stakeholders and gaining consensus amongst design, product, and engineering, even when those meetings may be stressful or contentious. Her ability to clearly discuss her point of view while still being open to new ideas has been extremely valuable not only for her specific projects, but also for her peers. She has set a great example for the rest of the team on how to present their work and take feedback without letting egos get in the way.
Kate Muelle
Dir UX Design
“When Casey talks, others listen. She works effectively with product, research, engineering, and business development, always being sure to level set and jump in with support when needed. She sees projects not just from her own design perspective, but from that of others, making her an empathetic and helpful partner. She is able to go with the flow, push forward or back when appropriate, and keeps partners talking so the work keeps moving. From helping develop roadmaps to aligning different stakeholders, Casey is an instrumental team member.”
Eve D’Onofrio
Dir UX Design
“Casey your unwavering support, mentorship, and compassion have been deeply valued by our team. Your continuous compassion for those around you and dedication have not gone unnoticed, and we extend our heartfelt gratitude for all that you have done and continue to do.
Ashley Pershern
Dir UX Design
“Casey, thank you for being a strong collaborator and advocating for those around you. You are always thinking of ways to better our digital experiences and ways to bring our peers together. You are extremely thoughtful, empathetic, and naturally lead by example. Our team is lucky to have you.”
Ashley Pershern
Dir UX Design
“Casey had tremendous impact on fostering and growing CX’s relationships and reputation with the business and product teams we support. Her resilience, positive attitude and inclusiveness has been significant in providing assistance and support to the CS team. Casey is instrumental to the team’s growth. She effortlessly stepped into a few design roles last year, without skipping a beat, she was able to shift and established herself quickly across new products and systems. The breadth of her talent is paired with an inner ability to figure out the most complex puzzles quickly. Casey is measured, conscientious, constructive, and supportive. She is well prepared, thoughtful, and produces well thought-out work. The team always seeks out her feedback and we all value her creative input.”
Fred LeBail
Senior Dir UX Design
